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Atlanta Tech Blogs
Posts from FullStory
How customer experience shapes marketing — and why collecting more quantitative data isn’t always the right answer
Customer experiences are increasingly shifting to digital channels. Yet what actually happens online is often concealed within a black box.
Move away from marketing whizbang features toward a deeper understanding of why customers use your products
Watching every FullStory playback quickly becomes overwhelming after the 1,000th session
After you launch, you have to keep developing — this time with real, live feedback from actual customers
Industry-leading perspectives on how brands are thinking about customer experience from FullStory
Customer Journey Maps: All for the purpose of building better products and services.
A video testimonial about how FullStory goes beyond quantitative metrics to help understand and improve UX.
bits of Meeker’s deck that pertain to heightened expectations around customer experience
See exactly why your visitors are not completing your lead gen forms
How Slack helps us screen job applicants more efficiently (and with less bias!).
“all we want is for FullStory to help make all software perfect for all humans, okay?”
The central premise of proactive support
FullStory launches two new Searchies: Error Clicks and Top Users
Find the Most Error-Driving Clicks with FullStory
Help Scout ensures onboarding is as clear and friendly as possible with @FullStory
When we’re too focused on managing the customer support queue we lose focus on the customer experience.
Brandon Wolf at Invision shares how to do honest customer-first advocacy.
Proactive support: a conscious effort to seek out and solve for blind-spots in customer experience
How @FullStory session replay is used to diagnose bugs quickly and solve issues around design
What are the skills that support professionals want to learn, where do they want to improve?
"what if when you reached out to FullStory you were talking to a Hugger?”
Paving the Desire Paths
Socialie Delivers Content from Brands to Influencers — FullStory Helps
Understanding aggregated user interactions on a web page and running a basic analysis with FullStory Click Maps
FullStory’s Page Insights has a built-in feature called Inspect Mode
FullStory rolls out session sharing and guest accounts
"A customer is the most important person ever in this office — in person or by mail." — L.L. Bean
FullStory allows Zenstores to step into the minds of their customers through session playback
FullStory: the more we learned about heat maps, the more we found problems
"FullStory is one of those wizard-like services that you can’t live without…a must-have for any software startup.”
The challenge — ensuring the target audience demos the product
"in order to understand what motivates people to act, we first must understand what it is they need done"
How thredUP Increases Engineer Productivity through Session Capture and Error Tracking
FullStory rolls out "bewitchingly cool new visualization mode "
While you build a product with a certain function in mind, how your users engage with the product “in the wild” can be a mystery.
Have you ever heard the story of how the United States Air Force originally botched the cockpit in their planes?
Effortless customer support is at the core of a great customer experience
How to Convince your Product Manager that a Bug Needs to Get Fixed
FullStory Boosts Support Team Efficiency 57%
Imagine if you could know both when and how often a specific element was visible on a customer’s screen
You understand everything you make because you made it, so you can’t be an accurate judge of its usability
How FullStory Free got to #1 on Product Hunt
Introducing Slack (the concept, not the chat client)
FullStory used FullStory to measure the FullStory launch of FullStory Free. True Story.
Is there a difference between searching and filtering?
Support teams almost always know more about their customers than anyone else
Freemium! @Fullstory rolls out free version
Are you shaping your customers’ support experience or your own metrics?
Why & how @breather integrated @FullStory into its customer service dashboard
Is your PPC money working for you, or being consumed in a dumpster fire?
This is exactly what FullStory was made to do!
How I Upped My Support Game With FullStory
Empathy fatigue is well-known outside the tech industry
Onboarding: The first thing potential customers see, and the most important part of your product.
"dammit, @FullStory can do much, much more than playback!"