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Posts from FullStory
How to Turn NPS Surveys Into Digital Customer Experience Improvements
Why We Built a Game to Frustrate You
FullStory Now Supports Shadow DOM
How We Simulate the Customer Support Queue to Hire Huggers in Support
Repeat This Habit to Build "Stickier, Easier-to-Use" Products
6 Ways to Prepare for Your Next Big Sale or Event Using FullStory
2018 Adventures in Hugging
8 Ways to Turn Product Ideas Into a Prioritized Product Roadmap
New Screen Resolution Breakdown in FullStory
Building the Tech Stack of the Future
See What Clicks Quick With Engagement Heatmaps on FullStory
2 Simple Tips to Speed Up Your Website or eCommerce Store
Performance Issues Got You Down? Turn On New Dev Tools in FullStory
Solve Support Ticket Mysteries With Performance Insights from Dev Tools
Use Dev Tools to See the Impact of Performance on Conversions
CX and Web Performance: Birds of a Feather That Flock Together
Agency Hiring Platform Uses FullStory to Support Users, Solve Bugs, and Study UX
GDPR Made to Order in FullStory
Gather Uses FullStory to Smooth Onboarding, Solve Customer Issues
Driving the Future With Design Prove-Its
Prove-Its: Make Crisp Decisions, Move Faster
The FullStory on Funnels
Why Won't They Click This Button? Conversion Audits for Busy Marketers
Aisles of Aggravation: What Would Bad UX on the Web Look Like in Real Life?
Structured Wrongness With the Suck Less Cycle
Get Clarity on Marketing Attribution (Without Harming the User Experience)
3 Rules for Improving the Mobile E-Commerce Experience
Wherefore Art Thou, Usability Testing?
Easily Extract Debugging Info From FullStory
Tales From eTail West 2018 to Help You Improve Your Customer Journey
4 Must-Have eCommerce Segments to Accompany Your Cart and Checkout
Record and Playback vs. Session Replay
From Local to Global Maxima: Stop Spinning Your Wheels on Optimization
Graph Active User Trends by Segment and Search
Flex Your Empathy Muscles to Build Better Products
How Whitespace Helps You Drown Out Visual Noise
The 7 Causes of Bad User Experiences
Does What Makes Us Tick Also Make Us Tap?
Get Email Notifications on Your FullStory Segments
Shopify Improves Their Help Center With Session Replay
5 Customer Experience Optimizations for the Best Holiday Season Ever
Tray Replays Sessions to Understand and Improve the User Experience
Announcing FullStory’s Optimizely Integration
Rage Clicks and Jobs-to-Be-Done Reveal the Hidden Desire Paths in Your Product
Integrate Salesforce with FullStory
FullStory Segments: Search and Save Groups of Users Based Events, User Filters
Replay the Most Frustrated User Sessions
Optimizing Conversion Rates from 0-12% Using Session Replay
Refine Your Rage Clicks Results
GenM Saves 500+ Hours of QA Work Using FullStory
Using Video for Personalized, Proactive Support
Want Thumb Feedback?
Session Replay for Conversion Rate Optimization
Quantitative Data vs. Qualitative Research—Better Together
Session Replay Helps Metromile Grow Revenue
Integrate FullStory with Landing Lion
What Drives Rage Clicks?
9 Amazing Customer Service Stories to Inspire You
Learn from Power Users and Power-Up Your Product
Average User Session Stats by Segment
TravelPerk Improves NPS, Empowers Customer Support, and Solves UX with Session Replay through…
How Farmstead Used FullStory to 20X Their Conversion Rate
"When anything’s possible, it can be hard to know where to start."
How customer experience shapes marketing — and why collecting more quantitative data isn’t always the right answer
Customer experiences are increasingly shifting to digital channels. Yet what actually happens online is often concealed within a black box.
Move away from marketing whizbang features toward a deeper understanding of why customers use your products
Watching every FullStory playback quickly becomes overwhelming after the 1,000th session
After you launch, you have to keep developing — this time with real, live feedback from actual customers
Industry-leading perspectives on how brands are thinking about customer experience from FullStory
Customer Journey Maps: All for the purpose of building better products and services.
A video testimonial about how FullStory goes beyond quantitative metrics to help understand and improve UX.
bits of Meeker’s deck that pertain to heightened expectations around customer experience
See exactly why your visitors are not completing your lead gen forms
How Slack helps us screen job applicants more efficiently (and with less bias!).
“all we want is for FullStory to help make all software perfect for all humans, okay?”
The central premise of proactive support
FullStory launches two new Searchies: Error Clicks and Top Users
Find the Most Error-Driving Clicks with FullStory
Help Scout ensures onboarding is as clear and friendly as possible with @FullStory
When we’re too focused on managing the customer support queue we lose focus on the customer experience.
Brandon Wolf at Invision shares how to do honest customer-first advocacy.
Proactive support: a conscious effort to seek out and solve for blind-spots in customer experience
How @FullStory session replay is used to diagnose bugs quickly and solve issues around design
What are the skills that support professionals want to learn, where do they want to improve?
"what if when you reached out to FullStory you were talking to a Hugger?”
Paving the Desire Paths
Socialie Delivers Content from Brands to Influencers — FullStory Helps
Understanding aggregated user interactions on a web page and running a basic analysis with FullStory Click Maps
FullStory’s Page Insights has a built-in feature called Inspect Mode
FullStory rolls out session sharing and guest accounts
"A customer is the most important person ever in this office — in person or by mail." — L.L. Bean
FullStory allows Zenstores to step into the minds of their customers through session playback
FullStory: the more we learned about heat maps, the more we found problems
"FullStory is one of those wizard-like services that you can’t live without…a must-have for any software startup.”
The challenge — ensuring the target audience demos the product
"in order to understand what motivates people to act, we first must understand what it is they need done"
How thredUP Increases Engineer Productivity through Session Capture and Error Tracking
FullStory rolls out "bewitchingly cool new visualization mode "
While you build a product with a certain function in mind, how your users engage with the product “in the wild” can be a mystery.
Have you ever heard the story of how the United States Air Force originally botched the cockpit in their planes?
Effortless customer support is at the core of a great customer experience
How to Convince your Product Manager that a Bug Needs to Get Fixed
FullStory Boosts Support Team Efficiency 57%
Imagine if you could know both when and how often a specific element was visible on a customer’s screen
You understand everything you make because you made it, so you can’t be an accurate judge of its usability
How FullStory Free got to #1 on Product Hunt
Introducing Slack (the concept, not the chat client)
FullStory used FullStory to measure the FullStory launch of FullStory Free. True Story.
Is there a difference between searching and filtering?
Support teams almost always know more about their customers than anyone else
Freemium! @Fullstory rolls out free version
Are you shaping your customers’ support experience or your own metrics?
Why & how @breather integrated @FullStory into its customer service dashboard
Is your PPC money working for you, or being consumed in a dumpster fire?
This is exactly what FullStory was made to do!
How I Upped My Support Game With FullStory
Empathy fatigue is well-known outside the tech industry
Onboarding: The first thing potential customers see, and the most important part of your product.
"dammit, @FullStory can do much, much more than playback!"
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